Pharmacies ranging from multinational chains to independent retailers are searching for ways to serve immigrant populations better. They are pressured from two different directions, trying to meet legislative requirements and satisfying the needs of a growing multilingual patient segment. States, such as New York and California, require many pharmacies to provide services to their customers in languages other than English. Pharmacies are faced with expensive government mandates to translate SIGs, warning labels, and Patient Education Sheets into half-a-dozen or more languages, such as Spanish, Chinese, Italian, Russian, Arabic, etc.
At the same time, as the U.S. population is becoming more multilingual, pharmacies realize that they miss a chance to expand their customer base by not serving the needs of limited English proficiency (LEP) patients. Reports state that up to 20% of people living in a pharmacy service area may not be comfortable communicating in English about drugs prescribed to them and their family. By offering better services to the limited English proficiency patients, pharmacies may increase their revenue, expand their customer base and improve customer retention rates.
RxTran is the leading provider of medical and pharmacy translation software and services in the United States. We have developed a state-of-the-art suite of solutions for pharmacies and their suppliers to address the challenge of serving multilingual patients.
Pharmacies require immediate and accurate translation of SIGs, drug warning labels, package inserts, and Patient Education leaflets. Translations can be delivered on-demand directly to your stores via the web, or they can be integrated via simple APIs to your Pharmacy Management software. Our translations are available to pharmacy chains through a subscription model on pay-only-for-what-you-use basis.
RxTran works with Pharmacy Management System suppliers who already provide integrated software to pharmacies. For these service providers, we offer an opportunity to better serve their pharmacy customers while earning additional revenue streams for language services.
Pharmacies rely on publishers of Drug Information databases to provide them with accurate data not just for medications but also for content for patient education leaflets. RxTran multilingual solution suite enables publishers to sell the same content they currently offer in English to pharmacies in many other languages including Bengali, Chinese, Spanish, Vietnamese and many others. The cost to the publishers can be little or nothing, depending on the specific type of collaboration arrangement they choose to have with RxTran.
When it comes to multilingual solutions for pharmacies, RxTran delivers the language you need - when you need it.
To get more information about our pharmacy language services, call Evan (617-621-0940 x. 141 or 800-240-0246) or email at info@RxTran.com to find out how RxTran can provide you a more comprehensive set of services for your pharmacy clients.